Look at how you operate. You probably have a group of employees that handles customer inquiries today— a billing or order department, a help desk or customer service group. Comdial’s Call Center Solutions provide management and support tools that can help your staff become more efficient and provide answers to customers faster and more accurately.

With Comdial’s QuickQ® (TM) ACD solution and its caller identification feature, you can identify your most important callers and tailor messages to them, or direct them to a specific agent. It can even pull their file from your database with a simple add-on, so the agent answers the call with knowledge of the customer's most recent purchase. This ensures each caller receives the best possible service.

With the information from QuickQ®, businesses have a better handle on how well customers are being treated. Real-time status tells managers whether incoming call volumes require more agents... which is especially valuable when an unfolding situation like a power outage demands attention.  QuickQ® puts the information you need right at your fingertips: Which agents provide quick answers to customer requests? Are there sufficient telecommunications facilities to handle incoming calls? When you need more detailed information, you can generate 96 different Microsoft® Access® reports, with detailed data on calling patterns and agent activity. By bringing this level of management to the handling of customer requests, businesses have a better understanding, for example, about whether adding another agent or two justifies the potential of keeping a customer's business.

Comdial’s Call Center Solutions are more than just call processing.  They are a flexible set of business tools that can help you enhance the quality of customer service and capture more sales. They can help you improve your center's operations and communications performance. And they can continue to grow as your needs grow. Best of all, you have the added security of Comdial’s excellent reputation for reliability and value. We'll take care of your needs, so you can take care of your customers.

QuickQ® ACD

Make Your Call Center Work Better for Your Customers

Speed, accuracy and efficiency are the backbone of any effective call center, and QuickQ® ACD puts all of them at your fingertips. QuickQ® ACD gives your business the same advanced call control and monitoring of much larger call centers— at a price that will satisfy any cost-conscious manager.  And with features like real-time updates and routing of calls by either DNIS, DID, or Caller ID, QuickQ® ACD gives you the flexibility to create your own state-of-the-art call center. QuickQ® 4.0 ACD runs on a Windows NT® platform, and the client software can be either Windows NT or Windows 95®— so you can run other applications (CTI screen pops, voice mail, etc.) simultaneously. And since the system is client/server based, it's more reliable than ever. 
 

Direct Callers to the Right Person, Right Away

Do you hear complaints from important customers that they constantly get a busy signal or wait too long before they reach someone?  Are too many calls making your day hectic when there are others who can assist? 

Consider implementing an informal call center solution by setting up hunt groups.  Do you wish to have weekend or after-hours calls handles differently?  No problem with Comdial’s Day1, Day2, and Night Ring features.  You'll direct customer calls to the right group, right away.  And calls can be answered using the displayed name assigned to the hunt group (e.g., billing). 
 

Manage More Calls in Less Time and Boost Your Productivity

Enhance your productivity with Impact Call, the complete, affordable communications solution that lets your computer and telephone work together in new ways.  Impact Call is easy-to-use software with the features you need to answer, return and manage your phone calls-- right through your computer.  Impact Call from Comdial gives you a powerful CTI tool to manage all your telephone communications simply, thoroughly, and affordably. 

With Impact Call, you effortlessly manage inbound and outbound calls right from your desktop PC.  With its intuitive Microsoft Windows interface, it's far easier to communicate with people both inside and outside the office.  Dialing, answering, transferring, holding, screening and even conferencing calls becomes as simple as clicking a mouse and dragging an icon. 
 

Communications that Work for Workgroups

Bring people in workgroups together as never before with Impact Group, Comdial's powerful call-processing software.  Impact Group is a robust desktop system that lets you integrate computers with telephones. It not only helps you achieve a more productive, unified team... it does it so simply that virtually no training is required. 

Impact Group takes all the telephony functions of your telephone and those of your team and integrates them with your computer, giving you a powerful desktop tool.  In addition, it improves the efficiency of common telephone tasks, and assists in the collaboration and communication that occurs between you and other members of your departmental workgroup. 
 

Empower Your Attendants

First impressions are lasting ones, especially with important customers. So you want to be sure that your attendant handles ever call professionally and promptly.  Impact Attendant gives attendants real-time visual status of all the phone activity of their group.  They can see who is on the phone, with which number they are connected, and how long they have been on the phone.  Incoming telephone lines can be monitored as well.  And through the familiar Windows interface, an attendant can answer the phone, transfer calls, or conference calls either with a mouse or intuitive hot keys.  With such simple operation, training is a breeze and productivity gains are virtually ensured.