Many companies control their phone traffic through an attendant. This attendant is often responsible for directing calls answering simple questions transferring calls tracking down employees and even managing more complex activities like conference calls. Managing all of these responsibilities professionally can be very difficult. Fortunately Comdial has a solution that gives them the control they need. Comdial's Impact Attendant. It gives attendants real-time visual status of all the phone activity in their group and identifies all incoming callers. Its intuitive Windows® interface allows attendants to answer phones transfer calls generate conference calls and monitor all activity right from their desktop. They can even send a quick desktop message to notify a worker on the phone of an important incoming call. It truly gives attendants control.

For offices that are already organized as workgroups Comdial has a solution that can link them together and help them work more efficiently. Impact Group integrates your computer system with your phones to improve your productivity and help your group work seamlessly. Common phone tasks as well as more complex collaboration between group members become as simple as point-and-click and drag-and-drop. Group members can access their existing database their calls their address books and even each other's phones from their desktops. So they can work more efficiently than ever before and provide the very best service to your customers.

To link all of your office computers and telephones seamlessly Comdial has created a complete yet affordable solution. Impact Call. It provides all the resources needed to manage calls from your employees' computers.  Inbound and outbound calls are managed through an intuitive Windows® interface. And dialing or transferring calls holding and screening calls and even conferencing calls is as easy as clicking and dragging a mouse.  Caller ID can identify customers and pull their files instantly. And a sophisticated Call Log serves as a calling record and an excellent reference source for callers' numbers. You will be amazed at the impact this simple solution will have on your productivity. You'll be able to manage more calls in less time and provide better service overall.

To extend the very same convenience of desktop control to your voice mail system Comdial has created Visual Call Management. You'll be amazed at how much simpler and more efficient it is to control all your voice mail messages right from your desktop. No more wading blindly through hang-ups and messages that don't need an immediate response. With Visual Call Management your entire mailbox is visible on your desktop. So you can listen to forward delete compose and send messages with the click of a mouse. You can even control incoming phone calls and faxes... right from the desktop. So you have better control over all your communications and most importantly your time.

Impact Attendant

Empower Your Attendants

First impressions are lasting ones, especially with important customers. So you want to be sure that your attendant handles ever call professionally and promptly.  Impact Attendant gives attendants real-time visual status of all the phone activity of their group.  They can see who is on the phone, with which number they are connected, and how long they have been on the phone.  Incoming telephone lines can be monitored as well.  And through the familiar Windows interface, an attendant can answer the phone, transfer calls, or conference calls either with a mouse or intuitive hot keys.  With such simple operation, training is a breeze and productivity gains are virtually ensured.

Communications that Work for Workgroups

Bring people in workgroups together as never before with Impact Group, Comdial's powerful call-processing software.  Impact Group is a robust desktop system that lets you integrate computers with telephones. It not only helps you achieve a more productive, unified team... it does it so simply that virtually no training is required. 

Impact Group takes all the telephony functions of your telephone and those of your team and integrates them with your computer, giving you a powerful desktop tool.  In addition, it improves the efficiency of common telephone tasks, and assists in the collaboration and communication that occurs between you and other members of your departmental workgroup. 
 

Manage More Calls in Less Time and Boost Your Productivity

Enhance your productivity with Impact Call, the complete, affordable communications solution that lets your computer and telephone work together in new ways.  Impact Call is easy-to-use software with the features you need to answer, return and manage your phone calls-- right through your computer.  Impact Call from Comdial gives you a powerful CTI tool to manage all your telephone communications simply, thoroughly, and affordably. 

With Impact Call, you effortlessly manage inbound and outbound calls right from your desktop PC.  With its intuitive Microsoft Windows interface, it's far easier to communicate with people both inside and outside the office.  Dialing, answering, transferring, holding, screening and even conferencing calls becomes as simple as clicking a mouse and dragging an icon.