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Iwatsu Telephony Office-LinX

Telephony Office-LinX is an advanced computer Telephony Server for the small to medium sized business market. It provides an all in one CTI solution at a budget most companies can afford to invest in.  The New 3.0 version provides users access to solutions like desktop cal control, unified messaging, networking chatting, and wireless paging. 

Telephony Office-LinX Platform Overview:

The Telephony Office-LinX Platform is a voice mail and unified messaging system that is PC based and designed to integrate with most current PBX platforms, networks, email clients and contact managers. Our Windows and NT based Telephony Office-LinX systems are offered as one product family and can be upgraded in functionality, platform/OS and number of users as your company grows. 

 Telephony Office-LinX systems allow you to process and manage your voice mail, email and fax messages through your phone, remote phone, desktop or mobile PC. 

 TOL is sold in 28 countries and is available in 9 languages - a major strength of the platform is it’s simultaneous multi-lingual capability. 
 

OptionalSoftwareModules 

Optional Modules add additional functionality to a stand alone implementation of the Telephony Office-LinX platform, these  include: 

Lan-LinX
A visual messaging, visual call control and visual mailbox anagement. 

Stats-LinX 
Stats-LinX is a reporting application that accompanies Telephony Office-LinX. It is an add-on software that provides call activity details through graphs and charts. It can be run from any client station. 

Group-Ware
Full CTI/unified messaging functionality allowing you to manage voice, email, and fax messages from (MS Outlook, Exchange, Lotus Notes, Novell GroupWise). 

Fax-Mail/Fax On Demand
Fax-Mail allows users to receive, store and route fax messages. Fax On Demand Will allow callers requesting written information to be faxed to them quickly. 

Three Implementation Options 

Three Implementation Options – Telephony Office-LinX can be implemented as a: 

  • PC based, stand-alone voice mail system. 
  • PC based, networked voice mail system with visual call management  through TCP/IP and standard Windows desktop screen pops (Lan-LinX). 
  • Full unified messaging system that allows users to access and manage their voice, email and fax messages from any popular email client such as Microsoft Exchange, Outlook, Lotus Notes, Novell GroupWise or any POP3/STMP/MAPI compliant email package.
Full unified messaging system
 
Full unified messaging system
 
Background/Awards 

The Esnatech Telephony Office-LinX voice mail/unified messaging system has won numerous industry awards including 1998 CTI Editors' Choice, TELECONNECT Product of the Year 1996, TELECONNECT Editors Choice and CTI World Golden Award 1999. 

Based on our award winning product development track record, we expect the new for 1999 Telephony Office-LinX 2000 product line to do the same. 

CTI World Golden Award CTI Editors' Choice CTI Product of the Year
CTI Expo Best of Show The Best of CT Expo Teleconnect Editor's Choice
 
Sample Configuration 

(MS NT version), 4 port (Dialogic or Brooktrout) turnkey system with 64 MB ram, 3.5 floppy, CD ROM, 300 hours of storage, 56K modem, 10 BaseT network interface card, Microsoft NT Workstation, PC Anywhere remote support, and standard Visual Message Management with 25 Lan-LinX desktop screen pops. 1 year warranty standard. Note: 3 year warranty with UPS and customer protection package optional. 
 


Turnkey TOL 2000 Systems are available on three different PC Chassis: 
  • Standard tower for 4-12 port systems 
  • Mid Industrial tower for 4 –16 port systems (with standard 4  port voice cards or 16/32 port systems (with 16 port voice cards) 
  • Industrial rack mount chassis for 4-64 port NT based systems and 4 to 32 port Windows based systems.
Sample Configuration
Competitive Analysis
 
Esnatech Telephony Office-LinX/2000 Feature/Comparison Chart
Esnatech
Active Voice
AVT
Callegra
Telephony Office-LinX 2000 Repartee CT CallXpress3 Callegra
CONFIGURATION  
Mailboxes
Unlimited
Unlimited
Unlimited
Unlimited
Voice/fax ports
2-64
2-48
2-64
2-48
O/S
Windows NT
OS/2 / NT
OS/2 / NT
Netware / NT
Network support
TCP/IP
TCP/IP
TCP/IP
TCP/IP
PBX
Inband
Inband
Inband
Inband
Key
Serial
Serial
Serial
Serial
Hybrid support
Digital
Digital
Digital
Digital
CALISTA Support
Yes
No
No
No
AUTOMATED ATTENDANT        
Multi-tenanting
Yes (99)
Yes
Yes
Yes
Fax routing
Yes
No
Yes
No
Skills based routing
Yes
Yes
Yes
No
ANI based routing
Yes
No
No
No
Time of day & day of week routing
Yes
Yes
Yes
No
Multilingual
Yes
Yes
Yes
Yes
Multilingual operator postions
Yes
No
No
No
Off Premise routing
Yes
Yes
Yes
No
Wireless paging of incoming calls
Yes
No
No
No
Local area paging
Yes
No
No
No
Reader board paging
Yes
No
No
No
Speech recognition
Yes
Yes
Yes
Yes
VOICE MAIL        
Fax Mail
Yes
Yes
Yes
Yes
Call Forwarding
Yes
Yes
Yes
Yes
Call screening
Yes
Yes
Yes
Yes
Record conversations
Yes
No
No
No
Message forwarding
Yes
Yes
Yes
Yes
Message notification to phone/beeper
Yes
Yes
Yes
Yes
e-mail notification of voice/fax
Yes
Yes
Yes
Yes
Custom mailbox menuing AMIS
Yes
Yes
Yes
No
Text to speech
Yes
Yes
Yes
Yes
Speech to text
No
Yes
Yes
No
CTI FUNCTIONALITY        
Desktop messaging
Yes
Yes
Yes
Yes
Visual mailboxes
Yes
No
No
No
Visual call control
Yes
Yes
Yes
No
Network chat
Yes
Yes
No
No
Desktop paging
Yes
No
No
No
PIM Integration
Yes
No
Yes
No
Caller ID Screen POPs
Yes
Yes
Yes
No
Dial back
Yes
Yes
Yes
No
Unified messaging
Yes
Yes
Yes
Yes
Visual fax messaging
Yes
Yes
Yes
Yes
Message broadcasting (voice & fax over internet)
Yes
No
No
No
Visual agent
Yes
Yes
Yes
No
 
 

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